Call to book: 0208 0765555

2021 Booking Conditions

30% non-refundable but flexible deposit in the case of a national local lockdown or Government restriction with 72 hour cancellation period for all new bookings (excluding the period 10 July to 06 Sept 2021).

30% non-refundable but flexible deposit in the case of a national local lockdown or Government restriction with seven day cancellation period for all new bookings from 10 July to 06 Sept 2021.

Saturday nights will have a minimum two night stay restriction in place.

2021 Cancellation Policy

For individual reservations we will charge an additional 70% of the quoted rate for the entire stay for any cancellations within 72 hours of arrival. Group bookings are defined as five or more rooms.

For group bookings, we will charge 70% of the total of the rooms cancelled within 14 days of arrival. Any deposits relating to any group rooms cancelled will be non-refundable nor transferrable to another room in the group.

No refunds will be given for failing to take up any component included in the price of your holiday, including meals.

Glamping Suites

A full payment will be taken at the time of booking. This is non-refundable but if more than seven days’ notice is given, we can transfer your booking to another date. For group bookings (five units or more) we need at least 14 days’ notice in order to be able to transfer your booking to another available date.

2021 Rates

Please note that rates vary depending on the day of the week and the hotel’s occupancy levels.  Rates include VAT at the prevailing rate on the date the service is provided.  Rates are per room, per night, based on two adults sharing a room. Interconnecting room rates are for a pair of rooms, per night for up to two adults.

Children stay for free

Children up to the age of 16 stay for free in their parent’s room – subject to the suitability of the room to take extra beds. Rates are inclusive of breakfast for two adults and children staying in the same room. Children’s meals including breakfast are charged as taken on our special breaks.

Single occupancy of a double/twin room

A discount of £15 applies for single occupancy on a bed and breakfast basis, and £50 on a dinner, bed and breakfast basis.

Dogs stay for £15 per night

Should you wish to bring your dog with you, there will be a supplement of £15 per night. Please note that not all bedrooms are suitable for dogs and therefore this option is strictly subject to availability and must be booked in advance.  Please note we can only accept a maximum of two dogs per room.

Check In

You will be required to show the payment card used at the time of booking upon arrival at the hotel. If the same card cannot be presented on check-in the Reception team may need to refund the original payment and re-take the accommodation charges from a new card.

Luxury Family Hotels requires all guests to provide a valid credit or debit card upon check-in. The hotel will take payment from this card for the balance of the room rate (excluding the advance deposit paid), any additional charges which you may incur during your stay should be settled on departure.